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Refund policy

RETURNS & EXCHANGES

 

Only $45.01 away from free shipping (USA customers)

RETURNS

We accept returns/exchanges of U.S. orders within 30 days of the date the order was received.  Customer must pay return shipping; they are responsible for shipping both ways if making an exchange.  Exchanges are processed as a refund with a new item needing to be purchased. Please pay close attention to size chart.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 2-5 business days.

Products must be returned unworn, unwashed, in their original condition and with all tags attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For international returns, any reverse duties are the responsibility of the customer.  Please email help@jasmineandmarigold.com to process return/exchange requests.

REFUNDS

If your return is accepted, your refund will be processed and applied to the original method of payment.  Returns are subject to $5 restocking fee.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Clearance and sale items are FINAL SALE  and are not eligible for cancellation, return, refund or exchange.

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund.  You are responsible for return shipping charges, and we highly suggest purchasing tracking # return.

WHAT IF MY ITEM IS DAMAGED/FAULTY?

Goods are classified as faulty if they are received damaged.  Damaged items must be reported within seven days of receiving your item, NO EXCEPTIONS.  

If your item is faulty upon receipt, contact us at help@jasmineandmarigold.com to process a refund.

WHAT ITEMS ARE NON-RETURNABLE:

  • Gift cards
  • Personalized/customized Items
  • Mugs
  • Items in clearance/door-busters during sales 
  • Items marked FINAL SALE